Privacy Policy

At Mirana Property Management Software, operated by Mirana Property Management Software (“Mirana,” “we,” “us,” or “our”), we understand that you place a high degree of trust in us when you provide personal information. We are committed to maintaining your trust and protecting your privacy. This Privacy Policy explains:

• What personal data we collect.
• How and why we use that data.
• With whom we share it.
• Your rights and choices regarding your information.
• How we protect and retain your data.

1. Who We Are

Mirana Property Management Software is a cloud-based SaaS platform designed to help landlords, property managers, and residents manage rental properties. Our services include property listings, lease management, rent collection, maintenance tracking, and tenant portals. When this Privacy Policy mentions “Services,” it refers collectively to our website, mobile applications, and any other services that link to this Privacy Policy.

2. What Personal Data We Collect

Depending on how you interact with our Services, we may collect the following categories of personal data:

• Account Registration and Profile Information:
  • Full name, email address, phone number, username, and password.
  • Mailing address and billing address, if provided.
  • Profile picture or avatar, if uploaded.
  • Any additional profile details you choose to share (e.g., company name, job title).
• Transaction and Payment Information:
  • Credit card or bank account details processed by third-party payment processors (e.g., Chapa, telebirr).
  • Payment history, transaction dates, amounts, and invoices.
  • Billing and shipping addresses associated with payments.
• Communications and Feedback:
  • Messages, emails, and chat transcripts between you and our customer support team or other users.
  • Feedback, survey responses, reviews of properties or landlords.
  • Comments posted on our platform (e.g., property reviews).
• Property and Lease Data:
  • Lease agreements, tenant applications, background and credit check results (conducted by partners such as Credit Info Center or Experian).
  • Rent payment records, security deposit information, and maintenance requests.
• Location Information:
  • General location derived from your IP address (city, region, country).
  • Precise geolocation (GPS latitude/longitude) if you grant permission via your device or browser.
• Device and Usage Data:
  • Device identifiers (e.g., mobile ad ID, device ID).
  • IP address, browser type, operating system version, screen resolution.
  • Dates and times you access the Services, pages viewed, features used.
  • Analytics data collected via cookies, web beacons, mobile SDKs, and similar technologies.
• Sensitive Personal Data:
  • Government-issued identification numbers (e.g., driver’s license, passport) for identity verification or rental applications.
  • Financial account information (e.g., bank account, routing number) when required for payment processing or refunds.

3. How We Collect Personal Data

We collect personal data through various channels:

• Directly from You: When you register for an account, fill out forms, submit inquiries, post content, or interact with customer support.
• Automatically: Through cookies and similar tracking technologies when you visit our website or use our mobile app. Examples include:
  • Cookies, web beacons, and pixels to track your session, preferences, and browsing behavior.
  • Log files capturing IP address, device type, operating system, and pages viewed.
  • Mobile SDKs to collect app usage, in-app actions, and crash reports.
• From Third Parties:
  • Third‐Party Authentication: If you sign in via social login (e.g., Google, Facebook), we receive profile data (name, email) from that provider.
  • Background Check Partners: When you apply for a rental, we obtain credit or background check reports from service providers like Credit Info Center or Experian.
  • Publicly Available Sources: We may supplement information with data from public records (e.g., property tax records, court filings) for verification or fraud prevention.
  • Business Partners: Real estate agents, property managers, or landlords may share tenant application data, lease details, or transaction histories with us.

4. How We Use Personal Data

We use collected personal data for the following purposes:

• Provision and Improvement of Services:
  • Enable you to search, list, rent, and manage properties.
  • Personalize your user experience (e.g., recommending similar listings).
  • Analyze usage patterns and optimize platform performance.
• Account Management: Create and maintain your user account, process registrations, send account‐related notifications, and authenticate login.
• Transaction Processing:
  • Facilitate rent payments, security deposits, refunds, and invoicing.
  • Confirm payment status and send receipts or billing reminders.
• Customer Support and Communications:
  • Respond to your inquiries, support tickets, and feedback.
  • Send you administrative messages (e.g., policy updates, system maintenance notices).
• Marketing and Advertising:
  • Send promotional emails, newsletters, and push notifications about new features, offers, or events.
  • Engage in targeted advertising by sharing data (e.g., hashed email addresses, usage patterns) with third‐party ad networks and marketing partners.
• Legal and Compliance:
  • Comply with applicable Ethiopian laws, regulations, and legal processes.
  • Maintain records for tax, billing, or audit purposes.
• Fraud Prevention and Security:
  • Detect, prevent, and investigate fraudulent or illegal activities.
  • Protect the security and integrity of our platform (e.g., monitoring suspicious login attempts).
• Aggregate and Anonymized Insights: Combine personal data in de‐identified or aggregated form to derive insights on market trends, improve services, or share with partners for research purposes.

5. How We Share Personal Data

We do not sell your personal data to unrelated third parties. However, we do share or “sell” certain information for marketing and operational purposes as follows:

• Service Providers:
  • Payment processors (e.g., Chapa, telebirr) to handle transactions securely.
  • Cloud hosting, data storage, and email service providers to operate our platform.
  • Customer support tools (e.g., helpdesk software) to manage inquiries.
  • Background check vendors (e.g., Credit Info Center, Experian) to process tenant screening reports.
• Advertising & Marketing Partners (Data “Sale”):
  • We “sell” (as defined under applicable privacy laws) certain categories of personal data—such as hashed email addresses, device identifiers, browsing history, and inferences—to third‐party advertising networks and social media platforms for targeted ads.
  • These partners use that data to display relevant ads on other websites or apps you visit. You can opt out via cookie preferences or by contacting us (see “Your Privacy Choices” below).
• Business Partners and Affiliates:
  • Real estate agents, property managers, or landlords, when you request to connect with them (e.g., touring a property or submitting a rental application).
  • Affiliated Mirana entities for operational efficiency or joint marketing, under strict confidentiality agreements.
• Legal and Regulatory Authorities:
  • When required by law (e.g., court orders, subpoenas) or to protect our legal rights and property.
  • To cooperate with law enforcement or government agencies for fraud detection or investigation.
• Corporate Transactions:
  • In the event of a merger, acquisition, sale of assets, or restructuring, we may share your personal data with the acquiring entity under confidentiality obligations.
• With Your Consent:
  • We may share your information with other third parties if you explicitly authorize us to do so.

6. Cookies & Tracking Technologies

We and our partners use cookies, web beacons, pixels, local storage, and similar technologies to collect usage data, remember your preferences, and serve targeted advertisements. Below is an overview:

• Essential Cookies: Necessary for basic platform functionality, such as session management and security.
• Performance & Analytics Cookies: Collect anonymous data on page visits, feature usage, and overall performance to help us improve the Services. We use Google Analytics, Matomo, or similar tools.
• Functionality Cookies: Remember your preferences (e.g., language, region) to provide a more personalized experience.
• Advertising & Targeting Cookies: Track your browsing activity across sites to build a profile of interests and deliver relevant ads. These cookies may be set by third‐party ad networks (e.g., Facebook Pixel, Google Ads).

You can manage or disable cookies via your browser settings (e.g., Chrome, Firefox, Safari). Disabling certain cookies may limit functionality or prevent you from accessing some features.

7. Third-Party Tracking & Interest-Based Advertising

We participate in interest-based advertising, which means we share certain data with advertising networks and social media platforms so they can display personalized ads. These partners may:

• Use pixel tags, cookies, or device identifiers to recognize your device when you visit other sites or apps.
• Build a profile of your interests based on your interactions with our Services and non‐Mirana sites that use the same advertising network.
• Measure ad performance and analytics on campaign effectiveness.

To opt-out of interest-based advertising:

• Use our Cookie Preferences link (in the footer) to manage your settings.
• Visit industry opt-out pages (e.g., Network Advertising Initiative or DAA Opt-out).
• Disable “limit ad tracking” on your mobile device (iOS) or “opt-out of interest based ads” on Android.

8. Children’s Privacy

Our Services are not directed to children under 18. We do not knowingly collect personal data from minors. If we learn that we have inadvertently gathered data from someone under 18, we will delete it promptly. If you believe a child under 18 has provided us with personal data, please contact us at customer-support@miranapm.com.

9. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. When personal data is no longer needed, we will delete or anonymize it. Specific retention considerations include:

• Account data retained for as long as your account is active and up to one year thereafter for backups and legal compliance.
• Transaction records and billing information retained for a minimum of five years to meet financial, tax, and audit requirements.
• Support and communication logs retained for up to two years to assist with service inquiries and disputes.
• Analytics and aggregated data retained in anonymized form indefinitely for product and market research.

10. Your Rights & Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal data:

• Access & Portability: Request a copy of your personal data in a machine-readable format.
• Correction: Ask us to correct inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal obligations (e.g., tax, audit).
• Opt-Out: Opt out of data sales or sharing for marketing. Refer to “Third-Party Tracking & Interest-Based Advertising” above.
• Withdraw Consent: If you have given consent for specific processing (e.g., precise location), you can withdraw it at any time by adjusting your device settings or contacting us.
• Objection & Restriction: Object to certain processing (e.g., profiling) or request restriction of processing under applicable laws.

To exercise any of these rights, contact us at customer-support@miranapm.com. We may require verification to process your request.

11. California & Regional Privacy Disclosures

If you reside in a jurisdiction with specific privacy laws (e.g., CCPA in California), you may have additional rights. For example, California residents can request:

• Details about categories of data collected, sources, business purposes, and third-party disclosures.
• A list of specific third parties with whom we have shared or sold your personal data in the past 12 months.
• To opt out of the sale or sharing of personal data (as described above).

For more information or to submit a request, email customer-support@miranapm.com. We will respond in accordance with applicable laws.

12. Data Security

We implement technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Data encryption in transit (TLS) and at rest.
• Regular security assessments and vulnerability scans.
• Access controls and authentication mechanisms within our team.
• Secure development best practices and security training for staff.

However, no system can be completely secure. In the event of a data breach, we will notify affected individuals and regulators as required by law.

13. Third-Party Websites

Our Services may contain links to third-party websites, apps, or services. We do not control their privacy policies or practices. We encourage you to review any third-party privacy policies before providing personal data. Mirana is not responsible for the content or practices of third-party sites.

14. Children’s Privacy

Our Services are not directed at children under the age of 18. We do not knowingly collect or solicit personal data from minors. If you are under 18, do not use or register for our Services. If we learn we have collected personal data from someone under 18, we will delete it promptly. Parents can contact us to request removal at customer-support@miranapm.com.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When changes are made, we will revise the “Effective Date” at the top and, if the changes are material, provide additional notice (e.g., banner on our site or email notification). We encourage you to review this page regularly.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at: