Features | Tenant Portal Access

Tenant Portal Access

Provide tenants with easy-to-use portals for rent payments, maintenance requests, and direct communication.

Online Rent Payments

Online Rent Payments

Allow tenants to make secure rent payments through their personal portal.

Maintenance Requests

Maintenance Requests

Enable tenants to submit and monitor maintenance requests digitally.

Direct Communication

Direct Communication

Facilitate seamless communication between tenants and property managers.

Document Access

Document Access

Provide tenants with 24/7 access to important documents and notices.

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Common Questions

Frequently Asked Questions

Find answers to common questions about Mirana Property Management.

How does the resident portal work?

Each landlord receives their own dedicated portal through a custom subdomain (e.g., yourcompany.miranapm.com). Through this portal, residents can:

  • Pay rent online using their preferred payment method
  • Submit and track maintenance requests with photos
  • Access important documents and lease agreements
  • Communicate directly with property management
  • Set up automatic payments and reminders

What payment methods are supported?

Mirana Property Management integrates with Chapa, Ethiopia's leading payment platform:

Chapa

Ethiopia's Premier Payment Gateway

Accept payments via telebirr, CBE Birr, bank transfers, and more

Is Mirana Property Management cloud-based?

Yes, Mirana Property Management is fully cloud-based, allowing you to:

  • Access your property management dashboard from anywhere with an internet connection
  • Use the platform on any device - desktop, tablet, or mobile
  • Never worry about software updates or backups
  • Benefit from enterprise-grade security and protection

All data is securely stored and backed up in the cloud, following industry best practices for security and reliability.

How secure is my data on the platform?

Security is our top priority at Mirana. We implement multiple layers of protection:

  • Bank-level encryption - All data is encrypted in transit and at rest
  • Secure payment processing - We use PCI-compliant payment providers
  • Regular security audits - We conduct regular penetration testing
  • Data protection - We follow global data protection regulations
  • Access controls - Role-based permissions system to protect sensitive data

Your data and your tenants' information remains private and secure at all times.

Can I manage both residential and commercial properties?

Absolutely! Mirana Property Management is designed to handle various property types, including:

Residential homes
Apartment buildings
Commercial properties
Condo associations

You can customize settings for each property type to meet specific management requirements, making Mirana ideal for diverse property portfolios.

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